Support

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Account recovery

Lost access to your authenticator app or backup codes? Submit a recovery request below. Requests are reviewed within 48 hours. A cancellation link will be emailed to you immediately so you can withdraw the request at any time.

  • • Provide your account email address
  • • Describe what happened to your authenticator
  • • Paid users: include the last 4 digits of your card

Form coming soon

Add the Account Recovery Tally form URL to src/app/support/page.tsx

https://tally.so/embed/ACCOUNT_RECOVERY_FORM_ID?alignLeft=1&hideTitle=1&transparentBackground=1&dynamicHeight=1

Other queries

Have a general question, feedback, or anything else? We'd love to hear from you. We try to respond to all messages within 2–3 business days.

Form coming soon

Add the Other Queries Tally form URL to src/app/support/page.tsx

https://tally.so/embed/OTHER_QUERIES_FORM_ID?alignLeft=1&hideTitle=1&transparentBackground=1&dynamicHeight=1

All support requests are handled by the Vault team at support@getchillpass.com. We take account security seriously — all recovery requests require identity verification.